Job Description

Position Overview

Vision Technologies is seeking AV Service Technician to troubleshoot, repair, and maintain commercial audio-visual systems. In this customer-facing role, you will support reliable operation of audio, video, control, conferencing, and network-connected AV technologies.

We are considering candidates at the entry, experienced, and senior levels . Placement at Technical I, II, or III will reflect your experience, technical skills, certifications, and ability to independently support complex customer environments.

What You’ll Do

Troubleshooting & Repair

• Perform break-fix service, preventive maintenance, and warranty support for commercial AV systems.
• Diagnose faults across control systems, audio, video, conferencing platforms, digital signal processors (DSPs), switching equipment, and network-connected devices.
• Restore system functionality within established service-level agreements (SLAs).
• Identify the root causes of recurring issues and recommend permanent corrective actions.
• Make programming adjustments and minor configuration changes as needed to restore functionality.
• Verify system operation and complete functional testing following repairs.

Preventive Maintenance & Technical Support

• Perform system inspections, firmware updates, software maintenance, and system health checks according to manufacturer recommendations.
• Coordinate materials, return merchandise authorizations (RMAs), and manufacturer technical support with internal support resources.
• Identify opportunities for equipment replacement, upgrades, and service improvements, sharing recommendations with the Service Manager and Account Executive.
• Maintain company tools, test equipment, and service vehicles in safe, professional condition.

Customer Service & Documentation

• Keep customers informed of system status, repair progress, and next steps.
• Document work performed, test results, photographs, recommendations, and labor accurately in the ticketing system.
• Prioritize service requests and respond promptly to emergency calls to minimize customer downtime.
• Participate in an on-call rotation and provide after-hours support when required.
• Follow company safety policies and customer site security requirements.

Qualifications by Level

Technical I – Entry Level

Experience: 1–3 years supporting commercial AV systems

• Perform preventive maintenance and basic break-fix work with guidance.
• Troubleshoot displays, projectors, microphones, speakers, and cameras.
• Understand basic AV signal flow and common conference room technologies.
• Replace defective hardware and cables.
• Apply basic networking knowledge, including IP addressing, Power over Ethernet (PoE), and switches.
• Read basic drawings and technical documentation.
• Recognize when to escalate complex issues.

Preferred certifications and training: AVIXA CTS, manufacturer online training, and basic safety certifications.

Technical II – Experienced Technician

Experience: 3–6 years of commercial AV service experience

• Independently support enterprise customers and perform advanced troubleshooting with minimal supervision.
• Diagnose hardware, software, and network-related AV faults.
• Support DSP systems, control systems, and video conferencing platforms.
• Perform firmware upgrades and configuration changes.
• Troubleshoot AV-over-IP systems.
• Read and interpret system schematics.
• Complete commissioning-level testing following repairs.
• Mentor junior technicians.

Preferred certifications and training: AVIXA CTS or CTS-I, Crestron P201/P301, Q-SYS Level 1, and Extron certifications.

Technical III – Senior Technical Specialist

Experience: 7+ years of enterprise AV engineering and service experience

• Serve as a subject matter expert and escalation resource across multiple AV technologies.
• Perform advanced diagnostics and root cause analysis in complex enterprise environments.
• Complete advanced DSP tuning, control system diagnostics, and system modifications.
• Troubleshoot AV network architecture and support large rooms and divisible spaces.
• Coordinate complex technical escalations with manufacturers.
• Mentor technicians and share technical knowledge.
• Support equipment lifecycle recommendations and technical standards.

Preferred certifications and training: AVIXA CTS-I or CTS-D, advanced Crestron certifications, Q-SYS Level 2, advanced Biamp certifications, and advanced networking certifications.

What You Bring

• A structured, analytical approach to troubleshooting and problem-solving.
• Strong customer service, communication, and professional judgment.
• Effective time management and the ability to prioritize service needs.
• Accurate technical documentation and attention to detail.
• The ability to work independently within your level of expertise and collaborate when escalation is needed.
• A commitment to safety, quality workmanship, continuous learning, and manufacturer training.

Apply to bring your AV expertise to Vision Technologies and help customers keep their systems performing at their best.

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