Job Description

Insmed seeks an Associate Director to lead systems training strategy for Patient Services teams. This role involves designing and delivering training programs for CRM, telephony, and reporting tools while ensuring compliance and operational readiness across patient support functions.

Responsibilities

• Lead Patient Services-wide systems training strategy aligned with organizational goals and product launches
• Develop, maintain, and deliver comprehensive training materials and live/virtual sessions for CRM, telephony, and reporting tools
• Partner with IT, Compliance, and Patient Services leadership to influence system design and ensure workforce readiness
• Define and track metrics for training effectiveness, system adoption, and compliance across stakeholder groups
• Support UAT planning and coordinate training delivery during system enhancements and deployments

Requirements

• Bachelor's degree in Instructional Design, Education, Healthcare Administration, Life Sciences, or related field
• 8 years combined experience in patient services/specialty access operations and training design in regulated environments
• Deep expertise with Salesforce Health Cloud including system architecture and workflow design
• Demonstrated experience scaling training programs in pharmaceutical or healthcare regulated settings
• Proficiency with e-learning authoring tools such as Articulate Storyline
• Expert ability to develop work instructions and controlled documents in regulated environments
• Strong cross-functional influence skills and executive communication abilities

Compensation: $155,000–$201,500 annual

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